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Executive Assistant
Job #35
The Executive Assistant must have exceptional administrative skills and be able to juggle multiple tasks and competing priorities with ease and grace. He/she must also be a good project manager with the ability to see the big picture while fully managing the details of any assignment. He/she must be results/deadline driven, have an eagle eye for details and be savvy with the confidential nature of the CEO's work. Highly advanced communications skills (written and verbal) are essential, along with the ability to handle tight deadlines and frequent pressure with good humor and diplomacy.
Position Description:
The executive assistant is typically the first point of contact with outside non-profits, consultants, politicians and clients. He/she will be representing the CEO and Board Chairman in a variety of ways, including:
- Scheduling and organizing internal and external meetings, handling travel arrangements, conference registration, catering, meeting room set-up and logistics.
- Producing time-sensitive presentations, correspondence, tables, spreadsheets, etc.
- Liaise with board members to schedule meetings, proof and distribute board reports and packets.
- Project manager for CREDO donations program, including database management, fielding questions from customers, non-profits, staff, etc. Assist with donation voting and evaluation process. Strong excel skills needed to manage spreadsheets.
- Organizing and prioritizing calls and communication with staff and external clients.
- Completing and filing expense reports with accuracy and attention to detail.
- Managing calendar for CEO: scheduling meetings and helping him keep on schedule.
Position Requirements:
- Three to five years administrative experience, with specific expertise supporting senior management.
- A proven track record of results-driven work; flawless expertise with Outlook, PowerPoint, Word, Excel and other Microsoft Office programs required.
- Excellent communication (written and verbal) skills; a demonstrated ability to communicate with clarity and effectiveness.
- Team orientation and collaborative working style.
- Sensibly handle highly confidential information with discretion and tact.
- Cultivate and apply strong organizational and interpersonal skills, including the ability to juggle multiple assignments, and cope with stressful situations.
- Follow-through on all projects to ensure thoroughness and quality on all assignments.
- Ability to work autonomously and under tight/shifting deadlines.
- A thorough comprehension of basic business procedures and working with various departments and external agencies.
- Good design skills with ability to create presentations and graphics.
- Ability to remain calm and poised while playing the role of gate-keeper, project manager, and ambassador.
This is a full-time, on-site position. Salary is commensurate with experience. Send resume/CV and cover letter to: employment@credomobile.com. Please list Executive Assistant the heading of your message.
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Customer Interaction Manager
Job #34
CREDO Mobile, America's only progressive phone company, has an opening for a Customer Interaction Manager to work in our San Francisco office. CREDO is a donations-linked wireless company, offering top-quality cellphone service to consumers nationwide while raising millions of dollars for nonprofit groups working for peace, human rights and the environment. We also serve as a strong political force, with over 2.9 million online activists, dedicated to giving our customers the opportunity to speak out on critical public issues through our website and monthly bills.
Position Responsibilities:
We are looking for a talented customer service manager with experience in the mobile phone industry who can help drive excellent customer service and technical support for our mobile customer base. The Customer Interaction Manager reports to the Director of Customer Relations and is responsible for the development and management of customer service agents who provide support to our mobile phone customers. Specific responsibilities include:
- Engage with our outsourced call center team to provide oversight and management of customer service agents
- Work closely with our Product team on rollout of all new devices. Keep current and provide leadership to the Customer Relations group in support of service and technical issues
- Monitor and provide recommendations on agent productivity and operational improvements
- Maintain a high level of proficiency with existing and new devices
- Collaborate with our Instructional Designer to create training materials for new rollouts and up-training
- Investigate and identify issues and provide troubleshooting solutions for agents
- Review and respond to escalated customer issues with support issues
- Work in tandem with our Quality and Knowledge Base Administrator to ensure current and accurate information is available to agents
- 20% travel to Call Center sites
Position Requirements:
To be a good fit for this role you should have:
- A bachelor's degree, or equivalent experience
- 3-5 years of experience working for a mobile operator (either retail or phone support) is essential
- 1-3 years supervising staff that provide support to end users for mobile or wireless products and services
- Deep understanding of customer service on mobile phones and mobile phone service
- Demonstrated experience in wireless phone billing issues, upgrades, plan adjustments and retention
- Must be a good planner who is very detail-oriented and has the ability to organize and drive multiple projects simultaneously
- Top-notch communication and writing skills
- Experience with SalesForce a plus
- Ability to perform well under pressure and be a proactive 'solutions' person
- Creative thinking, problem-solving and trouble-shooting skills
- A natural curiosity about mobile devices and technical products
This is a full-time, on-site position. Salary is commensurate with experience. Send resume/CV and cover letter to: employment@credomobile.com. Please list Customer Interaction Manager the heading of your message.
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UI Designer/Front-end Developer
Job #33
The UI designer is part of the Marketing Department and reports to the Creative Director. You will be working in a small, creative team responsible for CREDO's e-commerce and online marketing materials. The office environment is fun and collegial. Public transportation options are top notch and you'll be within short walking distance of some of the best food in San Francisco.
Position Responsibilities
- Work closely with UI designers and back-end engineers
- Code beautiful experiences for CREDO's web properties
- Work with small teams to create wireframes based on requirements, design and build graphical elements and generate the final HTML/CSS markup for responsive web applications
Required Skills
- Good UI design capabilities along with a good knowledge of the tools of the trade (CS5 or higher)
- Strong XHTML/HTML5/CSS3 coding capabilities for cross-browser compatible web applications
- Understanding of responsive design for touch and mobile interfaces
- Great wire framing skills
- Good communication skills, both written and verbal
- Ability to quickly grasp the context and constraints of a project, design workable UI solutions, and effectively present solutions to stakeholders
- Basic familiarity with Javascript desired
- Knowledge of HTML email best practices desired
- Strong desire to be part of a team that is working to make progressive change happen in the USA
- 2 years of experience in a similar position or equivalent freelance experience is desired
Your online portfolio should demonstrate that you have solved UI problems and that your coding is standards-compliant, tested and rock-solid. Please send a cover letter and resume in PDF format. Candidates will be required to submit code samples.
Benefits and Perks
We offer top-notch health benefits, one-month vacation in your first year, 401(k) savings plan with a generous Company match, commuter benefits program and flex spending accounts. We also provide:
- Onsite, high-security bike parking
- Shiny new wide-screen Mac
- Thursday afternoon massages
- On-site fitness center and yoga classes
- First-class on-site cafeteria
- The only job in the Bay Area where you can actively contribute to taking down the Tea Party
- Two minute walk to the Ferry Building
- CREDO's entire operational carbon footprint is offset
This is a full-time, on-site position. Salary is commensurate with experience.Send resume/CV and a link to your work to: employment@credomobile.com. Please list UI Designer in the heading of your message.
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Marketing Manager
Job #32
We are currently looking for a talented marketer to manage a variety of programs aimed at getting our existing customers to add new lines of mobile service, and to encourage their friends to join CREDO. This is an opportunity to apply your marketing skills to a job with a greater purpose!
General Knowledge, Skills and Abilities
The right person will be well-versed in state-of the-art online marketing techniques, interested in learning all aspects of the mobile business, analytically oriented and willing to work hard without being asked. The position is part of a key team within the organization with a singular mission of adding more customers to our mobile service so we can in turn generate more donations for worthy non-profits.
The ideal candidate will be a self-driven manager with outstanding communication skills who likes to get things done. We are looking for someone who lives, eats and breathes social media and can come up with creative, highly actionable ways to acquire new customers by marketing to an existing customer base.
If you love mobile phones and marketing, and are a progressive activist at heart, we want to hear from you.
Specific Responsibilities:
- Manage direct response acquisition campaigns, including developing campaign plans, building out tests, assisting in the creative process, and executing across multiple marketing channels.
- Manage our existing word of mouth marketing channel and identify ways to expand it through various social media tools.
- Ensure that all marketing touchpoints are optimized with current mobile offers (ex. our bill, our website, Facebook, etc.).
- Work with data and online teams to support operational requirements of campaigns, including setting up new offers, landing pages and coordinating fulfillment.
- Work with the internal creative team to develop topical, edgy and effective campaigns.
- Project manage cross-sale campaigns to existing mobile customers encouraging them to add additional services.
- Maintain timely analysis of all campaign results and performance and communicate information which will drive business strategy and decision-making.
Position Requirements:
He/she will have a successful track record of developing, executing and measuring marketing campaigns in a variety of channels including email, direct mail and online, as well as integrated multi-channel marketing expertise. Specific experience must include:
- 3-5 plus years marketing experience, bonus points if that experience is in mobile, marketing to existing customers or on a winning political campaign or non-profit.
- Proven experience developing creative, effective, acquisition-oriented social media marketing campaigns.
- Solid understanding of viral marketing and related viral techniques for getting existing users to spread your brand, and how to create network effects across social media.
- Previous experience managing direct response campaigns via email or other channels.
- Ability to manage multiple projects and manage their time to meet deadlines.
- Savvy about the latest and greatest in mobile phones, apps and social networking.
- Someone who believes good marketing starts and ends with quantitative analysis.
- Quick learner who thrives in a fast paced environment. Creative problem solver.
- Excellent communications and analytical skills. Exceptional attention to detail.
- Proficient in HTML and Excel
Benefits and Perks:
We offer a competitive salary, including performance and Company growth bonuses. We also provide a comprehensive benefits package including:
- Full medical, dental, vision, life/disability and long-term care insurance
- 401(k) savings plan with generous Company match
- Generous vacation policy
- Flexible spending accounts and commuter benefits program
- Onsite fitness center/classes and first-class cafeteria
Interested applicants should send a resume and cover letter that includes a specific statement about how your passion for changing the world has taken shape and whether you are a CREDO customer or activist, or belong to any other progressive advocacy organization.
To apply for Job #32 (Marketing Manager), please submit a cover letter and a resume to employment@credomobile.com.
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Senior Business Analyst
Job #31
Credo Mobile is looking for an experienced business analyst to join our team. The business analyst works on an assortment of projects from concept through launch and is key to ensuring that our business partners’ goals and vision is achieved. This person will be responsible for authoring the requirements and driving customer experience working with people and functions across the organization.
The right person for this job has had a variety of system experience. He or she is not shy and is comfortable and experienced in helping business partners get to smart decisions.
We will only be considering candidates with the minimum requirements.
Responsible for:
- Writing detailed requirements and specifications for varied projects from web to backend billing and rating system, to AR system enhancements.
- Driving to milestones in a part waterfall, part agile environment.
- Partnering with business partners to drive resolution of open issues/requirements.
- Ensuring successful project communication to business partners.
- Tracking and managing project issues and action items, and driving them to resolution in a timely fashion.
- Process re-engineering including workflow, process diagrams, and gap analysis.
- Ensuring business partners are ready for the change (org adoption).
- Serving as liaison between the business and technical teams (both internal and vendor).
- Validating the solution meets the intended business goals by driving User Acceptance Testing.
Required Experience and skills:
- Minimum of 7+ years of experience working as a systems analyst with experience owning PRD and FRD documentation.
- Bachelor’s degree is required.
- SQL programming experience required.
- Software testing experience a plus.
- Experience working on Financial systems a plus.
- Experience with the following software/technologies a plus: .Net, Ajax, Salesforce, WSDL, XML, REST, SOAP.
- Telecom experience a plus.
- Exceptional communication skills.
- Passionate about the details.
To apply for Job #31 (Senior Business Analyst), please submit a cover letter and a resume to employment@credomobile.com.
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Instructional Designer - Mobile Applications
Job #30
The instructional designer will be responsible for the development and production of training programs across a broad spectrum of media. We are looking for a creative, talented professional who can take the lead in establishing a long-term training platform to support live agents providing service to our wireless customers. This is a fast-changing industry - and we need someone who can design effective learning objectives and materials that are concise, accurate and task-based.
General Knowledge, Skills and Abilities:
- Implement a variety of learning solutions with a focus on e-learning activities
- Design and produce learning materials in a variety of formats which include print, audio, video and multimedia to support adult teaching and learning
- Identify new distance and distributive learning technologies and evaluate their effectiveness
- Provide recommendations on software/hardware and training delivery system purchases and upgrades
- Investigate, review and evaluate training content delivery and system use
- Develop and deploy training feedback mechanisms
- Maintain records (e.g. use, progress, completion rates) and prepare analytical reports
- Develop and conduct train-the-trainer and knowledge transfer sessions for employees and partners
- Work in tandem with Quality and Knowledge Base Administrator to ensure alignment of workflow
Position Requirements:
- 3+ years of instruction design; significant experience creating high quality training modules, learning guides and classroom training materials
- Experience in the wireless/mobile phone industry strongly preferred
- Project management experience with the ability drive projects from development to implementation
- Ability to work with cross-functional teams to develop course specifications and gather course content, translating audience goals into effective training material
- Strong technical skills incorporating polished graphic design elements and online training tools
- Experience using Articulate, Captivate or other authoring tools
- Top-notch technical writing and editing skills
- Ability to perform well under pressure and be a proactive 'solutions' person
- Ability to effectively prioritize work; plan, organize, work independently and meet deadlines with minimal supervision
- Dedication to quality and high standards with a strong customer service orientation
- Experience with SalesForce a plus
- Bachelor's degree, preferably in Instructional Technology, Education or Communications
- Ability to travel 10%
To apply for Job #30 (Instructional Designer), please submit a cover letter and a resume to employment@credomobile.com.
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